Then the guy said that there is a cable included with the camera that is perfect for tethering and is developed for this camera, and rather arrogantly suggested that since I am using a third-party USB cable (which is industry recognized?!?) I might not receive the support I need. First of all, they tried to get me to download the EOS Utility program, even though I told them I need to use the image editing software Capture One and my workflow does not allow me to first shoot photos, then transfer and then edit. I contacted Canon support and I must say I got a very non-helpful and non-empathetic response. Nothing I did would fix it - not unplugging the USB, not restarting by taking the battery off, not by switching it on and off. After about 30 minutes of shooting the problem started again, where the camera just would not tether to my laptop, although I could see it was connected to the computer.
I received a new desk, and so there was a lot of disconnecting and reconnecting the cables and moving things around. Until today, when I almost wanted to pull my hair out. Then I got the firmware updated and my laptop got more power (because I thought it was a power issue since the R5 has the charging feature which annoyingly can't be turned off) and for a week or two, I had practically no issues. The only way I could resolve this was by taking the battery out and starting the whole cycle again.
In the beginning, the camera would, after every 2-10 minutes, disconnect (camera icon turning dark in the CO program), and when I tried simply switching the camera off and back on, the camera upper display would say "saving" images. I must say I've had problems with tethering to the camera from the start (it's been a month now). My image editing program is Capture One, where I shoot directly.
I tether using the Tether Tools TetherPro USB-C to USB-C cable. I use an HP ZBook Fury G7 with Windows 10 as the operating system. That means I need a good, but reliable camera, since I am working a lot with deadlines and speed and accuracy are important. Let me set the scene: I am a photographer working for a major fashion brand, shooting mostly packshots and e-commerce.
0 kommentar(er)
